This policy applies to everyone who uses WhatsApp Messenger for Zoho CRM. It sits alongside the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, which you must also follow.
1. Get consent first #
- Only message people who have given you their phone number and agreed to receive WhatsApp messages from your business.
- Make clear, when you collect consent, the name of your business and the kind of messages they will receive.
- Keep a record of when and how consent was given. WhatsApp Messenger records opt-in and opt-out events in your CRM to help.
- Start business-initiated conversations only with approved templates, and stay inside the 24-hour customer service window for free-form replies.
2. Honour opt-outs #
When someone replies with an opt-out keyword (for example STOP) or otherwise asks not to be contacted, stop marketing messages to them. Do not try to get around an opt-out by using another number or channel.
3. Prohibited content #
You must not use the Service to send:
- Spam, unsolicited bulk messages, or purchased or scraped contact lists.
- Illegal content, or content that promotes illegal goods or services.
- Goods prohibited by the WhatsApp Commerce Policy, such as drugs, weapons, adult products, gambling, or tobacco.
- Fraud, phishing, impersonation, or misleading content.
- Harassing, hateful, threatening, or sexually explicit content.
- Malware or links to harmful sites.
- Sensitive data such as full payment card numbers, passwords, or government ID numbers.
4. Prohibited behaviour #
- Probing, scanning, or testing the Service for vulnerabilities without our permission.
- Sending traffic that overloads or disrupts the Service, Meta, or Zoho.
- Sharing your access with other organizations or reselling the Service.
- Using the Service in a way that could get our Meta or Zoho access restricted.
5. Enforcement #
We may investigate suspected violations, and may suspend or end access, remove content, or cooperate with Meta, Zoho, and authorities. Meta may also restrict your WhatsApp Business Account independently of us. Report abuse to contact@aioautomations.com.