1. Free trial #
Where the Zoho Marketplace listing offers a free trial, you can evaluate WhatsApp Messenger without charge for the trial period. If you do not subscribe before the trial ends, the extension stops working; your CRM data stays in your CRM.
2. Cancelling #
You can cancel at any time. For subscriptions bought through Zoho Marketplace, cancel from your Zoho billing or subscription settings. For subscriptions bought directly from us, email contact@aioautomations.com. Cancellation stops the next renewal. You keep access until the end of the period you have paid for.
3. Refunds #
- First purchase: if the Service does not work for you, ask within 14 days of your first paid charge and we will refund it in full.
- Renewals: renewal charges are not refundable. If you forgot to cancel, contact us within 14 days and we will consider a refund case by case.
- Our fault: if a serious defect on our side prevents you from using the Service and we cannot fix it within a reasonable time, we will refund the unused part of your prepaid period.
- No refunds for accounts suspended for breaching our Terms or Acceptable Use Policy.
Purchases through Zoho Marketplace may also be subject to Zoho's own billing and refund terms. Where we approve a refund, we will process it through the channel you paid with.
4. Third-party charges #
Charges from Meta for WhatsApp conversations or messages, and any charges from Zoho or RingCentral, are billed by those companies and are not refundable by us.
5. How to request a refund #
Email contact@aioautomations.com with your business name, Zoho CRM organization ID, the invoice or order number, and the reason. We reply within 3 business days.